Responsibilities :

Strategy Implementation :

• Assist in the creation of sub-divisional strategy in line with overarching divisional goals
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Governance (Adhoc and Operational Meeting) :

• Set up / participate in adhoc and operational meetings
• Report at process and functional level

Escalations :

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee / client or cost impact if not resolved
• Manage and provide solutions to issues that require formal resolution

Opco Operational :

• Set up and manage project status meetings
• Review and identify key risks, issues and dependencies and set mitigation actions
• Manage budgets
• Sign-off / make decisions regarding operational changes

Performance :

• Provide input to the performance review against agreed KPIs and their compliance to SLAs and reverse SLAs
• Create and monitor plan for continuous improvement

Reporting :

• Provide input into the review of reports on a monthly basis relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Review reports on specific projects as per the defined timelines as and when necessary

Budgets :

• Assist in managing the sub-divisional budgets in line with business objectives
• Assist in managing project initiative budgets in line with business objectives.

Education :

• First Degree in finance, business administration or similar fields
• Fluent in language of country with basic command of English.

Experience :

• Minimum of 5 years’ experience in an Sales Performance Management, with experience in supervising/managing others;
• Minimum of 5 years’ experience in, training or facilitation
• Training delivery experience in Telecoms products and systems would be an added advantage.
• Experience working a Sales & Distribution in FMCG
• Experience working in a medium to large organization.

Training :

• Systems Approach to Training (SATs)
• Customer Care/Sales Focus
• Job Analysis
• People Management.

Knowledge :

• Sales Performance Management
• Planning and Organizing
• Performance Improvement
• Product Development
• Adult Education strategies
• Performance Improvement
• Product Development
• Telecommunications Business Savvy

Skills :

• Conceptual Thinker
• Problem Solver
• Improvement Driver
• Culture and Change Champion
• Supportive People Manager
• Relationship Manager
• Results Achiever
• Operationally Astute.